Privacy Policy

miavola LLC
Last updated: August 19, 2025

1. Introduction

This Privacy Policy (“Policy”) describes how miavola LLC (“miavola,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you access or use our website www.miavola.com, including all related online services, features, and products (collectively, the “Services”).

By using our Services, you agree to the terms of this Policy and our collection, use, and disclosure practices described below.

2. Who We Are

miavola LLC is a United States-based company located at:
3300 N Interstate 35, Suite 700
Austin, TX 78705

We operate the website and store hosted by Shopify Inc., which powers our e-commerce platform.

3. Scope of This Policy

This Policy applies to personal information collected through our website and Services. If there is a conflict between this Policy and our Terms of Service, this Policy governs the collection and use of personal data.

4. What Personal Information We Collect

We may collect and process the following categories of personal information, depending on how you interact with the Services:

• Contact Information: Name, billing/shipping address, email address, and phone number.
• Payment Information: Credit/debit card details, financial account information, and transaction data.
• Account Details: Username, password, preferences, and settings.
  
• Transaction Data: Products viewed, added to cart, purchased, returned, or exchanged.
• Communications: Messages or inquiries sent to customer support.
  
• Device and Usage Information: IP address, device type, browser, session logs, and interactions with the website.
  
• Location Data: Derived from IP address or device settings (as permitted by law).
  

5. Sources of Personal Information

We collect personal information from the following sources:

• Directly from you (e.g., account creation, checkout, customer support)
• Automatically via your device and browser through cookies and tracking tools
• From third-party service providers and business partners
• From Shopify, which hosts and powers our store
  

6. How We Use Personal Information

We may use your personal information for the following purposes:

• To provide, maintain, and improve our Services
• To process payments, fulfill orders, and manage returns
• To create and manage your account
• To personalize your shopping experience
• To send transactional and promotional communications
• To prevent fraud and enhance security
• To comply with legal obligations
• To analyze performance and trends
• To conduct marketing and retargeting through tools such as Meta Pixel, Google Ads, and Klaviyo
  

7. Marketing and Advertising

We may use personal data for direct marketing, including email campaigns and personalized ads. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us.

8. How We Share Personal Information

We may disclose your personal information in the following contexts:

• With Shopify: Our e-commerce host and data processor
• With service providers: Including payment processors, shipping carriers, analytics providers, and IT services
  
• With marketing partners: For advertising, subject to opt-out rights
  
• With affiliates or corporate group entities
• In business transactions: Such as mergers, acquisitions, or bankruptcy
• To comply with laws and legal obligations
  

9. Shopify’s Role

Shopify collects and processes certain personal information on our behalf and may also use your data for its own legitimate business purposes, including to improve the Shopify platform.

For details on Shopify’s data practices and how to exercise rights over data it controls, visit:
https://www.shopify.com/legal/privacy

10. Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to enable core functionality, track usage, personalize content, and deliver targeted ads. By using the Services, you consent to our use of cookies as outlined in our Cookie Policy.

You may control or disable cookies via your browser settings. For more detailed options, see our Cookie Policy (link placeholder).

11. Children’s Privacy

Our Services are not directed to children under the age of majority in your jurisdiction. We do not knowingly collect or sell personal data from individuals under 16 years of age. If we learn that we have collected such data, we will delete it as required by law.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

12. Data Retention

We retain personal information only as long as necessary to:

• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
  

When we no longer need your information, we securely delete or anonymize it.

14. International Data Transfers

Your personal data may be processed and stored in countries outside of your residence, including the United States.

If you reside in the EU/EEA or UK, we rely on Standard Contractual Clauses (SCCs) or other legal mechanisms to protect cross-border transfers.

15. Your Privacy Rights

Depending on your location, you may have the following rights:

• Right to Access / Know what personal data we hold about you
• Right to Correct inaccurate information
• Right to Delete your data (subject to exceptions)
• Right to Portability of your data
• Right to Withdraw Consent at any time (where processing is based on consent)
• Right to Object to direct marketing or profiling
• Right to Opt Out of the sale or sharing of personal data for targeted ads
  

You can exercise these rights directly via the Services or by contacting us at hello@miavola.com.

If you're a California resident, you may also exercise your rights under the CCPA/CPRA. We honor Global Privacy Control (GPC) signals where required by law. Learn more at https://globalprivacycontrol.org/

16. Managing Communication Preferences

You may unsubscribe from promotional emails at any time using the link in our messages. We may still send transactional or service-related communications even if you opt out of marketing.

17. Authorized Agents

You may authorize someone to submit a rights request on your behalf. We may require proof of identity and authorization before processing the request.

18. Lodging Complaints

If you are dissatisfied with our data practices, you may contact us directly or lodge a complaint with your local data protection authority (e.g., ICO in the UK, or the DPA in your EU member state).

19. Changes to This Privacy Policy

We may update this Policy from time to time. If we make material changes, we will notify you as required by law. The revised Policy will be posted on our website with an updated effective date.

20. Contact Information

If you have questions or concerns about this Privacy Policy or your data rights, you may contact us at:

Miavola LLC
3300 N Interstate 35, Suite 700
Austin, TX 78705
Email: hello@miavola.com